Required skills

analytical skills to read and interpret drawings related to customers telecommunications equipment

communication skills to liaise and negotiate with customers and suppliers on technical and operational matters

literacy skills to interpret technical documentation such as equipment manuals and specifications

numeracy skills to estimate and quote for telecommunications installation

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to estimate requirements for customer telecommunications equipment installation

Required knowledge

features of customer telecommunications equipment

legislation codes of practice and other formal agreements that impact on the work activity

manufacturers requirements for safe operation of equipment

processes and techniques required to prepare plans estimate and quote for installations

specific occupational health and safety OHS requirements relating to the activity and site conditions

typical issues and challenges that occur when dealing with customers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

prepare detailed estimates updated schematic drawings and specifications including material and labour costs for telecommunications equipment installations

negotiate with contractors on material availability and pricing for customer equipment installations

complete detailed quotes for installations that allow for changes and variations

prepare and confirm quote and financial arrangements with customer

Context of and specific resources for assessment

Assessment must ensure

sites on which estimates and quotes may be conducted

relevant databases licensing requirements and other siterelated documentation

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of a handson project completed by the candidate

review written estimates and quotes with completed documentation

oral or written questioning on the estimate and quote process

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTCBLA Alter services to existing cable system

ICTCBL2017A Alter services to existing cable system.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Customer specification may include:

Contingencies may include:

Relevant legislation, codes, regulations and standards include:

Changes and variations may include:

Purchase arrangements may include: